OLB Laser Design Refund Policy

Effective Date: August 4, 2026

At OLB Laser Design, every order is crafted specifically for each customer. We take pride in producing high-quality custom engraved products and want you to be completely satisfied with your purchase.

Custom Orders

Because custom engraved and personalized items are made specifically for you, all custom orders are final and are not eligible for returns, refunds, or exchanges unless the item arrives damaged, defective, or we made an error in the personalization.

Please carefully review all names, dates, spelling, artwork, and design details before approving your order. OLB Laser Design is not responsible for customer-approved errors.

Non-Custom Products

Non-personalized products may be returned within 30 days of delivery if they are:

• Unused and in their original condition
• Returned in their original packaging (when applicable)

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is determined to be the result of our error or damage during production, we will, at our discretion:

• Replace the item at no additional cost, or
• Issue a full or partial refund.

Order Cancellations

Orders may be canceled only before production begins.

Once engraving, printing, or manufacturing has started, the order cannot be canceled because the item is being custom made.

Design Approval

Customers are responsible for reviewing and approving all design proofs before production. Approval confirms that all text, spelling, layout, sizing, and artwork are correct.

OLB Laser Design is not responsible for errors that were approved by the customer.

Shipping Issues

OLB Laser Design is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.

If a package is lost in transit, we will assist you in filing a claim with the shipping carrier whenever possible.

Contact Us

If you have any questions about your order or this Refund Policy, please contact us:

OLB Laser Design

Phone: (510) 660-9240

We are committed to providing excellent customer service and will work with you to resolve any legitimate issues as quickly as possible.